FAQ

1. What is NARII?NARII is an online fashion store offering women's and kids' clothing, including co-ord sets, kurtis, tops, jeans, dresses and other fashion styles.2. Where can I shop from NARII?You can shop directly through our website:NARII Online Store3. What payment methods do you accept?NARII currently accepts prepaid orders only.Available payment methods may include:UPICredit CardDebit CardNet BankingOther payment options displayed at checkoutCash on Delivery (COD) is not available.4. Is my payment secure?Payments are processed through authorized payment service providers. We do not intentionally store your complete card details, UPI PIN or banking password on our own servers.Never share your OTP, UPI PIN, card PIN or banking password with anyone.5. How can I place an order?Simply:Select your preferred product.Choose the required size/colour, where applicable.Click Add to Cart.Proceed to checkout.Enter your delivery details.Complete the prepaid payment.Receive your order confirmation.6. Can I cancel my order?You can request cancellation before your order has been processed for dispatch.Contact us as soon as possible at:narii.info@gmail.comOnce an order has been dispatched, cancellation may no longer be possible.7. How long does delivery take?Delivery time depends on your location, courier availability, product availability and other logistical conditions.The estimated delivery time shown during checkout should be treated as an estimate and may vary.8. Do you deliver across India?Yes. NARII offers delivery across India, subject to courier serviceability at the delivery address.9. How can I track my order?Where tracking information is available, tracking details will be provided through the applicable order or delivery process.10. What if I receive a damaged or wrong product?Please contact us at narii.info@gmail.com as soon as possible.Please provide:Order NumberYour nameRegistered mobile numberDetails of the issueClear photos/video if requestedOur team will review the issue according to our Return & Refund Policy.11. Can I return a product?Eligible products may be returned subject to our Refund & Return Policy.Products generally need to be unused, unworn and in their original condition with applicable tags and packaging.12. Can I exchange a product?An exchange may be available for eligible products, subject to product availability and the applicable return conditions.13. When will I receive my refund?Once an eligible refund is approved, it will be initiated through the applicable payment method or payment channel.The time required for the amount to reach your account depends on the payment provider and bank.14. What should I do if my payment was deducted but my order was not confirmed?Please contact us at narii.info@gmail.com with your payment details and transaction/reference ID.We will check the payment status and assist you.15. Can I change my delivery address after placing an order?Please contact us as soon as possible if you need to change your delivery address.Address changes may not be possible once an order has been processed or dispatched.16. What if I enter the wrong address?Customers are responsible for providing a complete and accurate delivery address.If an order cannot be delivered because of incorrect or incomplete information, additional delivery arrangements may be required.17. Are all products available in every size?Size availability varies by product. Available sizes are displayed on the respective product page.18. How can I contact NARII?For any questions regarding products, orders, payments, shipping, returns or refunds:Email: narii.info@gmail.comWebsite: NARII Online StoreNARII — Style That Feels Like You.