Refund & Return Policy

At NARII, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or materially different product, you may request a return subject to the conditions below.Website: narii.siteEmail: narii.info@gmail.com1. Eligible ReturnsA return may be requested if:The product received is damaged or defective.The wrong product was delivered.The product received is materially different from the product ordered.The product should be unused, unworn and in its original condition, with original tags and packaging where applicable.2. Non-Returnable ConditionsA return may not be accepted if the product:Has been worn or used.Has been washed, altered or damaged after delivery.Is returned without applicable original tags or packaging.Shows signs of misuse or intentional damage.Does not meet the applicable return conditions.3. How to Request a ReturnTo request a return, contact us at:narii.info@gmail.comPlease provide:Order numberCustomer nameRegistered mobile numberReason for the returnClear photographs or video of the product, if requestedOur team may review the information before approving a return.4. Return ApprovalOnce your request is received, we may review the product details and supporting information.If the return is approved, you will receive instructions regarding the return process.Please do not send a product back without receiving return instructions from NARII.5. Product InspectionReturned products may be inspected after they are received.The product must meet the applicable return conditions before a refund or replacement is processed.6. RefundsIf your return is approved, the eligible refund will be initiated through the applicable payment method or payment channel.The time required for the refund to appear in your account may depend on the payment service provider or bank.7. ExchangeIf an exchange option is available for the particular product, an exchange may be offered subject to:Product availabilityApplicable return conditionsSize/variant availability8. Damaged or Incorrect ProductIf you receive a damaged or incorrect product, please contact us as soon as possible after delivery with your order details and supporting photographs/video.We will review the issue and provide the applicable resolution according to our policy.9. Return ShippingWhere a return is approved because of an incorrect, defective or damaged product attributable to NARII, the applicable return shipping arrangement will be communicated to the customer.For other return requests, shipping conditions may depend on the reason for the return and the applicable product policy.10. CancellationOrder cancellation is handled separately under our Cancellation Policy.Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.11. Policy UpdatesNARII may update this Refund & Return Policy from time to time.The latest version published on this page will apply to future orders.12. Contact UsFor return or refund-related assistance:NARIIEmail: narii.info@gmail.comWebsite: NARII Online StoreNARII — Style That Feels Like You.